Warranty Policy
Note that under all of these limited warranties, we reserve the exclusive right to issue a credit in lieu of replacement. We may require return shipment of damaged items at our expense prior to refund or replacement.
At the Menu Shoppe, we guarantee the life of our menu covers. Throughout our website on each product page, you will find estimates of when each item will start to show signs of wear. We offer recommendations for cleaning and storing our products so you can feel confident they will last. And as an added precaution, we back up our products with generous warranties so you can feel confident in your order. Though issues are rare, if they pop up we will do what we can to make it right.
Shipping Damage: Shipping damage is not covered under our warranty policies. In the unlikely event that a shipment arrives damaged, do not unpack your boxes! Refer to our shipping policies for instructions on how to report a shipping damage claim.
Manufacturer’s Defect: We will repair or replace the following In-Stock, Quick-Ship, and Made to Order Items, if they have confirmed flaws due to a manufacturer’s defect. This must be reported within 30 days of delivery to be covered by the following warranties. To make a warranty claim, please email us at sales@menushoppe.com with your order number, a description of the issue, and a photograph of the items in question.
30-Day Limited Warranty: Crystal Clear Menu Covers, All Clear Spiral Menu Covers, Table & Flip Stands, Flip Stand Pockets & Rings, Clear Heat-Sealed Add-A-Page Slip-in Inserts, Sheet protectors, Overlays, Stiffeners, Posts, Screws, and Elastics
60-day Limited Warranty: Extra Rigid Menu Covers
Extended Warranties: The following Made to Order and Custom Items are covered by our warranty if 10 or more items in a shipment wear out prematurely due to a confirmed manufacturer’s defect. To make a warranty claim, please email us at sales@menushoppe.com with your order number, a description of the issue, and a photograph of the items in question.
180-day Limited Warranty: Pad N Seal Covers, Italiano Wine Lists and Binders.
1 Year Limited Warranty: Casebound Menu Covers and Holders; Carolina Style Covers; Gatefold Covers; Cork & Faux Cork Menu Covers and Holders; Metal Menu Covers and Holders; Wood Menu Boards, Covers, & Clipboards; Bistro and Bar Menus, Holders, and Table Tents; Vineyard Deluxe Wine Lists; Scrapbook Style Screw and Post Covers; 3 & 6 Ring Binders; Dynasty Style Menu Covers; Check Presenters and Server Pads
Deluxe Cafe Covers, Semi Rigid Cafe Covers, and Sewn Edge Add-A-Page Inserts: These items are covered by a special warranty described in more detail here.
The following practices will void these warranties:
- Damage caused by improper handling or abuse. This includes but is not limited to: water/weather damage, reverse folding your menu covers (like any book cover, this will break the spine), storage in an overly hot or cold area (this may cause the panels to warp or crack - if it’s uncomfortable for you, it’s not suitable for your menu covers), burn marks from being held too close to an open flame, or overstuffing the pockets (e.g. stuffing them with thick cardboard instead of our recommended cardboard stiffeners or cramming the panels full of old menu inserts).
- Improper cleaning. This includes but is not limited to: cleaning with harsh solvents and/or alcohol based cleaning agents, dousing or soaking your menu covers in water, or using excessive force. Though we do guarantee that our menu covers and holders are water resistant against spills, they are not water-proof and absolutely cannot be cleaned in the dishwasher. Simply wipe them down gently with cold water and a clean, damp (not wet) microfiber cloth. If cold water alone isn’t doing the job, you may dilute a drop of blue Dawn dish soap into the water.
Note that under all of these limited warranties, we reserve the exclusive right to issue a credit in lieu of replacement. We may require return shipment of damaged items at our expense prior to refund or replacement.
At the Menu Shoppe, we guarantee the life of our menu covers. Throughout our website on each product page, you will find estimates of when each item will start to show signs of wear. We offer recommendations for cleaning and storing our products so you can feel confident they will last. And as an added precaution, we back up our products with generous warranties so you can feel confident in your order. Though issues are rare, if they pop up we will do what we can to make it right.
Shipping Damage: Shipping damage is not covered under our warranty policies. In the unlikely event that a shipment arrives damaged, do not unpack your boxes! Refer to our shipping policies for instructions on how to report a shipping damage claim.
Manufacturer’s Defect: We will repair or replace the following In-Stock, Quick-Ship, and Made to Order Items, if they have confirmed flaws due to a manufacturer’s defect. This must be reported within 30 days of delivery to be covered by the following warranties. To make a warranty claim, please email us at sales@menushoppe.com with your order number, a description of the issue, and a photograph of the items in question.
30-Day Limited Warranty: Crystal Clear Menu Covers, All Clear Spiral Menu Covers, Table & Flip Stands, Flip Stand Pockets & Rings, Clear Heat-Sealed Add-A-Page Slip-in Inserts, Sheet protectors, Overlays, Stiffeners, Posts, Screws, and Elastics
60-day Limited Warranty: Extra Rigid Menu Covers
Extended Warranties: The following Made to Order and Custom Items are covered by our warranty if 10 or more items in a shipment wear out prematurely due to a confirmed manufacturer’s defect. To make a warranty claim, please email us at sales@menushoppe.com with your order number, a description of the issue, and a photograph of the items in question.
180-day Limited Warranty: Pad N Seal Covers, Italiano Wine Lists and Binders.
1 Year Limited Warranty: Casebound Menu Covers and Holders; Carolina Style Covers; Gatefold Covers; Cork & Faux Cork Menu Covers and Holders; Metal Menu Covers and Holders; Wood Menu Boards, Covers, & Clipboards; Bistro and Bar Menus, Holders, and Table Tents; Vineyard Deluxe Wine Lists; Scrapbook Style Screw and Post Covers; 3 & 6 Ring Binders; Dynasty Style Menu Covers; Check Presenters and Server Pads
Deluxe Cafe Covers, Semi Rigid Cafe Covers, and Sewn Edge Add-A-Page Inserts: These items are covered by a special warranty described in more detail here.
The following practices will void these warranties:
- Damage caused by improper handling or abuse. This includes but is not limited to: water/weather damage, reverse folding your menu covers (like any book cover, this will break the spine), storage in an overly hot or cold area (this may cause the panels to warp or crack - if it’s uncomfortable for you, it’s not suitable for your menu covers), burn marks from being held too close to an open flame, or overstuffing the pockets (e.g. stuffing them with thick cardboard instead of our recommended cardboard stiffeners or cramming the panels full of old menu inserts).
- Improper cleaning. This includes but is not limited to: cleaning with harsh solvents and/or alcohol based cleaning agents, dousing or soaking your menu covers in water, or using excessive force. Though we do guarantee that our menu covers and holders are water resistant against spills, they are not water-proof and absolutely cannot be cleaned in the dishwasher. Simply wipe them down gently with cold water and a clean, damp (not wet) microfiber cloth. If cold water alone isn’t doing the job, you may dilute a drop of blue Dawn dish soap into the water.