Frequently Asked Questions

• Privacy Policy
  What information do we collect?

  We collect information from you when you register on our site or place an order.

  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

  What do we use your information for?

  Any of the information we collect from you may be used in one of the following ways:

  ; To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)

  ; To process transactions

  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  ; To send periodic emails

  The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

  How do we protect your information?

  We implement a variety of security measures to maintain the safety of your personal information when you place an order

  We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

  After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

  Do we use cookies?

  We use cookies to enable certain functions of this site such as online ordering, and to provide analytics.

  Do we disclose any information to outside parties?

  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  Third party links

  Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  California Online Privacy Protection Act Compliance

  Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

  As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account in the top of any page, clicking "Account Login" and then logging in and updating your account.

  Childrens Online Privacy Protection Act Compliance

  We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

  Online Privacy Policy Only

  This online privacy policy applies only to information collected through our website and not to information collected offline.

  Your Consent

  By using our site, you consent to our web site privacy policy.

  Changes to our Privacy Policy

  If we decide to change our privacy policy, we will post those changes on this page.

  Contacting Us

  If there are any questions regarding this privacy policy you may contact us using the information below.

  
  7604 Waters Ave. - Unit A
  Savannah, GA 31406
  sales@menushoppe.com
  888-222-7796

  This policy is powered by Free Privacy Policy and Rhino Support help desk software.
• Request Samples

  Samples
  
  A sample is worth a thousand pictures. See and feel the quality of our menu covers for yourself.

  Samples of our menu covers are available at no charge. However, some of our menu covers are rather expensive to manufacture and we would like them back when you've finished your inspection.

  To request a sample e-mail us with product style #, specifics and an address to send it to : sales@menushoppe.com
• How long will my menu covers last?

  Longer than any other menu covers being sold on the internet today. The length of time they will actually last will depend on how often they're used and how well you take care of them.

  Cafe Style Menu Covers with vinyl binding and Leatherette Jackets with clear inside pockets should last 1 1/2 to 2 years. Click here to find out more about our menu covers and why we can make this claim.

  Fine Dining Menu Covers, with or without padding, made of washable, heavy duty bookcloth material with turned and finished edges should last 3 to 5 years.

  We don't know how long our heavy duty, sealed and stitched menu covers will last. So far no one has ever reordered because their first order of menu covers wore out. We've had new restaurant owners ask us if we can replace the old name on the front cover with their new name (sorry, we can't). We've had reorders because of theft, fire and flood, but not because the menu covers were worn or started to look shabby.

  Padded and sealed menu covers made of the same heavy duty vinyl as our sealed and stitched menu covers should last about the same length of time, however the clear inside pockets may start to crack after a year, depending on how often you change your paper menu inserts and how heavy the usage to which the menu cover is subjected. This is not recommended as a full service menu cover.

  Crystal clear, heat sealed menu covers are perfect for 'special' menus for after hours, at the bar, weekends, etc., where frequent changes make lamination impractical. They are NOT recommended for heavy duty use.
• Terms & Shipping

  Terms: Our prices are f.o.b. our factory and do not include freight costs. We accept PayPal, Visa, MasterCard, American Express and Discover.

  We do ship to Canada.

  We offer terms of net 30 days to firms who have previously established credit.

  Returns: In stock, off the shelf items, such as table stands, 'in stock' menu covers or menu paper, can be returned to us for full refund (not including freight). Items must be returned to us within 30 days, freight prepaid.

  "Made to order" items, including menu covers that have been personalized, cannot be returned, however samples are available for your inspection prior to ordering.
• When can I expect my order?

  "IN STOCK - Off the shelf" items are marked as such and are generally shipped on the next working day from the time we receive your order from our Georgia facility. All custom made menu covers, whether personalized or not, generally take ten to fifteen business days to produce in our New Jersey factory. We ship by U.P.S. ground, unless otherwise requested. All shipment times can be estimated with help from UPS.com based on the previous information or simply ask us via the "Contact Us" section of the website and we will let you know.
• How to Send Art

  If you have already read the following guidelines, you can submit artwork using our online form.

  How to Supply Art for Personalized Imprints

  
  Please supply camera ready artwork whenever possible, i.e., sharp black image on white background with no screens or tones.
  
  If art requires some retouching or minor typesetting we will provide this service at no charge. If extensive work is to be done, we will notify you of the cost before proceeding with your order.

  Electronic art Guidelines

  PC compatible PDF, TIFF or EPS files are preferred. Other formats may or may not require extra work to convert. One color art should be in black. Grayscale or colored art does not reproduce well. Full color art should be submitted only if the image is to be reproduced in full color.

  Foil Stamping and/or Debossing

  
  Foil stamping is a surface decoration. Debossing is below surface engraving. Art should be submitted in line art form.
  Stamping and Debossing plates, up to 35 square inches: $35.00
  Press Setup charge: $60.00

  There is no extra charge for laser engraving your logo on our solid wood menu covers.

  
  
  The easiest and quickest way to send us art is to use our online form. For best results send vectored files prepared as EPS files or in Adobe Illustrator or a similiar graphics program. If you are sending bitmapped files, prepared in Adobe Photoshop, MS Word, Pagemaker or some other word processing program please make sure your illustrations are at least 600 dpi. It will be be helpful if you included the fonts (type faces) that you used, or at least include their names and the name of their foundry, with your file.
  
  Make sure your images are in black (no colors and no gray scale tones, please)
  
  However you choose to send us art, please keep the following in mind: In order to make sure that your image won't rub off your menu cover we have to force it into the material of your cover. When we do this, your image will spread. This will not be noticeable with normal type or illustrations, but will become noticeable your image is too detailed or crowded. Try to avoid: thin lines and fine detail as well as large areas of solids with reversed type. Absolutely no tints, tones or shadows. The foil stamping process has no way to reproduce tones or tints.
  
  A simple test to see if your art is reproduceable: make a copy in your fax machine and examine the results. If the copy looks good to you, it will reproduce well.
  
  Please submit artwork using our Online Form
• What's Your Return Policy?

  In stock, off the shelf items, such as table stands, menu paper, check presenters, can be returned to us for refund. Items must be returned to us within 30 days, in the same condition and in the same cartons in which you received it and you are responsible for freight, both ways.

  No written authorization from us is required, but a copy of our packing list or invoice, that was included in the original shipment must be included in the return.

  All "Made to Order" menu covers including those with personalized copy are non-stock items and cannot be returned, however samples are available for your inspection prior to ordering.
• Our Hours?
  Our fax and email lines are open twenty four hours a day, seven days a week. Our telephone lines are manned Monday through Friday (and sometimes Saturday), from 9:00 a.m. to 6:00 p.m. eastern time.
• Why Buy From Us?

  Because we guarantee the life of our menu covers and our guarantees are years longer than any of our competitors.

  On each product page on our web site you will find our estimate of the use life of our cover before it starts to show signs of wear.

  If your cover shows premature wear we will replace it at a pro-rated cost to our estimate. (If your covers lasted half the time, we replace them for half the cost. If your covers lasted two thirds the life we estimated, we'll replace them for two thirds the cost.) Burn marks from being held too close to an open flame, shriveling due to covers accidently put through the dish washer, or similar events are not covered.

  To put it another way:

  • Best quality at competitive prices = guaranteed best values for you.
  • Many of our products in stock, available for immediate shipment.
  • We offer a large selection of styles, colors and sizes.
  • Custom sizes available at no extra cost.
  • We stand behind our products, as we have since 1979 and plan to stand by them for another thirty-six years.