When can I expect my order?
All quoted turnaround times are estimates and not guarantees.
IN-STOCK items are generally marked as such and ship within 1-3 business days from our Georgia warehouse.
QUICK-SHIP items are generally marked as such and ship within 5-7 business days from our New Jersey factory (in some cases, orders are fulfilled from other distribution centers, all in the USA).
MADE-TO-ORDER items generally take 15-20 business days to produce in our New Jersey factory. If your order contains an art imprint, this time starts once your art proof has been sent to you, has been approved, AND all materials necessary to complete the order are at the factory. Art proofs usually take 5-7 business days (and the 15-20 day production time starts after art is approvied).
Some important exceptions:
Clear spiral covers usually ship in 5-7 business days.
Deluxe sewn-edge covers usually ship in 14-18 business days.
Items made with natural cork, genuine leather, metal, faux ostrich, or wood usually ship in 18-22 business days.
PAJCO covers usually ship in about 30 business days.
Made-to-order items are produced in a first in/first out fashion, scheduled by our New Jersey factory's production manager on a weekly basis. Importantly, note that orders are not put into the production queue until art is proofed AND all materials are at the factory. Although we try to accommodate each business’s unique situation and communicate those needs with our scheduler, our sales manager is not able to make an order skip the line.
Please note: if you cancel or change an order after production has begun, we cannot issue refunds, and we may be unable to modify your order.
Shipping
We ship to all U.S. and Canadian street addresses via UPS. This includes AK and HI, PR and other U.S. territories.
We CANNOT ship to post office boxes or outside of the U.S. and Canada.
We ship by UPS Ground in the U.S. and UPS Standard in Canada, unless otherwise requested at time of checkout (other methods do cost more and menus can be heavy). Time in transit will vary by distance from our shipping location.
Customs fees into Canada are the responsibility of the customer and are generally collected by UPS at delivery. Delays caused by CBSA are uncommon but do occur and are beyond the control of The Menu Shoppe, Inc. or UPS.
Note that payment for an expedited shipping service has no impact on production or shipping times, only on the time the items take to be shipped from our factory to you.