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Frequently Asked Questions



How long will my menu covers last?
When can I expect my order?
What's Your Return Policy?
How Can I Order Samples?
Our Hours?
Why Buy From Us?


  

How long will my menu covers last?

Longer than any other menu covers being sold on the internet today. The length of time they will actually last will depend on how often they're used and how well you take care of them.

Cafe Style Menu Covers with vinyl binding and Leatherette Jackets with clear inside pockets should last 1 1/2 to 2 years. Click here to find out more about our menu covers and why we can make this claim.

Fine Dining Menu Covers, with or without padding, made of washable, heavy duty bookcloth material with turned and finished edges should last 2 to 3 years.

We don't know how long our heavy duty, sealed and stitched menu covers will last. So far no one has ever reordered because their first order of menu covers wore out. We've had new restaurant owners ask us if we can replace the old name on the front cover with their new name (sorry, we can't). We've had reorders because of theft, fire and flood, but not because the menu covers were worn or started to look shabby.

Padded and sealed menu covers made of the same heavy duty vinyl as our sealed and stitched menu covers should last about the same length of time, however the clear inside pockets may start to crack after a year, depending on how often you change your paper menu inserts and how heavy the usage to which the menu cover is subjected. This is not recommended as a full service menu cover.

Crystal clear, heat sealed menu covers are perfect for 'special' menus for after hours, at the bar, weekends, etc., where frequent changes make lamination impractical. They are NOT recommended for heavy duty use.


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When can I expect my order?

"IN STOCK - Off the shelf" items are marked as such and are generally shipped on the next working day from the time we receive your order. All custom made menu covers, whether personalized or not, generally take ten to fifteen days to produce in our New Jersey factory. We ship by U.P.S. and FED EX ground, unless otherwise requested. For shipments to addresses with zip codes starting with 0, 1 or 2 allow one to two days travel time; for zip codes starting with 3 or 4, allow two to three days; for zip codes 5, 6 and 7 allow three to four days; for zip codes 8 and 9 allow four to five days travel time.
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What's Your Return Policy?

In stock, off the shelf items, such as table stands, menu paper, check presenters, can be returned to us for refund. Items must be returned to us within 30 days, in the same condition and in the same cartons in which you received it and you are responsible for freight, both ways.

No written authorization from us is required, but a copy of our packing list or invoice, that was included in the original shipment must be included in the return.

All menu covers with or without your personalized copy are non-stock items and cannot be returned, however samples are available for your inspection prior to ordering.
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How Can I Order Samples?

Samples of most of our products are available with a small deposit. Call Our Customer Service Department at 888-222-7796 and we will be happy to help find the right menu cover for you.
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Our Hours?

Our fax and email lines are open twenty four hours a day, seven days a week. Our telephone lines are manned Monday through Friday (and sometimes Saturday), from 9:00 a.m. to 6:00 p.m. eastern time.
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Why Buy From Us?

Because we guarantee the life of our menu covers and our guarantees are years longer than any of our competitors. On each product page on our web site you will find our estimate of the use life of our cover before it starts to show signs of wear. If your cover shows premature wear we will replace it at a pro-rated cost to our estimate. (If your covers lasted half the time, we replace them for half the cost. If your covers lasted two thirds the life we estimated, we'll replace them for two thirds the cost.) Burn marks from being held too close to an open flame, shriveling due to covers accidently put through the dish washer, or similar events are not covered. To put it another way:
  • Best quality at competitive prices = guaranteed best values for you.
  • Many of our products in stock, available for immediate shipment.
  • We offer a large selection of styles, colors and sizes.
  • Custom sizes available at no extra cost.
  • We stand behind our products, as we have since 1979 and plan to stand by them for another thirty-two years.

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The Menu Shoppe
Phone: 1-888-222-7796   Fax: 912 354-8875
Mailing Address: 7604 Waters Ave.
Unit A
Savannah, GA 31406    Email Us

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